Performance Metrics

Welcome to the City of Lewisville's Performance Metrics portal where we show you live data to determine if we are providing the level of service expected by our residents.

Categories

View all metrics for a specific category by choosing an option below.


Public Safety

The city's top priority is the safety of the public. Safety takes many forms including police, fire and EMS, plus health inspections, water quality (Lewisville treats and distributes its own water) and sewage treatment.


Police

Response Time to Priority 1 Calls
Past 30 days
Metric Descriptionclose

Police department response time to priority 1 (the highest priority) calls (Major Accident, Unconscious Person, Aggravated Assault, Burglary of a Building) compared to the number of priority 1 calls. The city's goal is to have the first police officer arrive at a priority 1 call within 8 minutes of the call being received. Priority 1 calls will typically receive a response of 2 officers. Because these types of calls require more resources (police officers), an increase in the number of these (at the same time) will strain the department's ability to meet the response time goals to other calls.

Goal:

8 mins or less

Last updated: {{ lastUpdated.police }}

Fire

Response Time
Past 30 days
Metric Descriptionclose

Fire department response time to priority 1 (the highest priority) calls (Major Accident, Fire, Gas Leak, Breathing Problem) compared to the number of priority 1 calls. The city's goal is to have the first fire personnel arrive at a priority 1 call within 7 minutes of the call being received. Minimum response includes one Engine containing 3 fire personnel, or one Medic containing 2 fire personnel, or both Engine and Medic in some cases. All Lewisville Fire Department emergency personnel also certify as paramedics. That way, no matter which unit (fire engine, ambulance, etc) arrives, medical care begins immediately upon arrival. Because these types of calls often require more resources (firemen, fire engines, ambulances), an increase in the number of these types of calls at the same time will strain the department's ability to meet the response time goals to other calls. Lewisville Fire Department requests assistance from surrounding cities when needed (Mutual Aid Agreement). We also provide assistance to those cities when requested.

Goal:

8 mins or less

Last updated: {{ lastUpdated.fire }}

EMS

Response Time
Past 30 days
Metric Descriptionclose

Fire department response time to priority 1 (the highest priority) Medical Calls (Medical Emergency, Chest Pain, Hemorrhage, Traumatic Injury) compared to the number of priority 1 calls. The city's goal is to have the first EMS personnel arrive at a priority 1 call within 7 minutes of the call being received. Minimum response includes one Medic containing 2 fire personnel, or both Engine and Medic in some cases. All Lewisville Fire Department emergency personnel also certify as paramedics. That way, no matter which unit (fire engine, ambulance, etc) arrives, medical care begins immediately upon arrival. Because these types of calls often require more resources (paramedics, fire engines, ambulances), an increase in the number of these types of calls at the same time will strain the department's ability to meet the response time goals to other calls. Lewisville Fire Department requests assistance from surrounding cities when needed (Mutual Aid Agreement). We also provide assistance to those cities when requested.

Goal:

8 mins or less

Last updated: {{ lastUpdated.ems }}
 

Health Inspections

Scores
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Food safety is a vital aspect of public safety. The city's four health inspectors are responsible for inspecting over 500 food service establishments. Each food establishment receives two to three inspections per year. The health score scale is from 0 to 100. A score of 70 or above is considered passing. The inspection criteria and inspection scoring are set by the Texas Food Establishment Rules. There are 20 priority items, which are considered the primary causes of foodbourne illness, that inspectors focus on. These item can cause a food service establishment to receive a non-passing score. These violations can include things such as:

  • Improper Cooling
  • Improper Hand Washing
  • Improper Reheating
  • Improper Hot and Cold Holding of Foods
  • Unsanitary Conditions

Keeping Neighborhoods Maintained

A quality city has a look and feel that makes you want to live there and do business there. In Lewisville, we measure our ability to efficiently fix street problems, sidewalk issues and enforce codes.


Code Enforcement

Compliance
Code Violator Clearance Rate
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The value above represents the percent of code enforcement cases that were opened and complied-with over the past 30 days. A higher percentage indicates that Code Enforcement Officers are able to gain compliance with city codes relatively quickly from the time they were identified. A lower percentage means that violations remain on properties for longer periods of time.
Last updated: {{ lastUpdated.code1 }}

Code Enforcement

Initiation
Officer-Initiated Cases
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Similar to the police department, Code Enforcement Officers patrol the city looking for city ordinance violations. Residents also report violations to the city. The metric above represents the percent of cases that are initiated by a code officer vs a complaint from a resident.
Last updated: {{ lastUpdated.code2 }}

Potholes

Repair Times (past 30 days)
Past 30 days
  info
Metric Descriptionclose

Damage and breakdown to the City's street surfaces (potholes) result from a variety of causes [e.g., weather, traffic (volume, weight of vehicles), prior street cuts, age]. The repairs needed to correct the breakdown and/or damage to street surfaces vary depending on the nature of the problem. This metric measures the number of pothole repair requests as well as the time it takes the City to repair the pothole once a request is made.

Goal:

2 days or less

Last updated: {{ lastUpdated.streets1 }}

Street / Sidewalk Repairs

Statuses (past 60 days)
Last updated: {{ lastUpdated.streets2 }}
= work order repair time exceeded goal
= work order repair time met goal


Street and sidewalk issues are reported by residents and city staff. The map above shows street and sidewalk service requests that were reported in the past 60 days. They are colored based on whether they were addressed within the goal time.

Financial Health

Lewisville offers high-quality municipal services to its residents and business community, while maintaining a balanced budget, healthy reserve fund, and one of the lowest combined tax rates in North Texas.


General Bond Rating
{{ 'AAA' }}
General Obligation Bond Rating received from Standard and Poor's and Fitch rating agencies.
Revenue Bond Rating
{{ 'AAA' }}
Revenue Bond Rating received from Standard and Poor's and Fitch rating agencies.
 

Property Value Change in Old Town

Since 2003
The above bar chart details TIRZ (tax increment reinvestment zone) revenues for Old Town since 2003.
 

Sales Tax Collection

10 Yr Trend
The above line chart shows the amount the city of Lewisville collects each month in sales tax since {{ (new Date().getMonth() >= 9) ? new Date().getFullYear() - 9 : new Date().getFullYear() - 10 }}. This only includes completed fiscal years. For the current fiscal year, see the Sales Tax Collection metric.

All Departments

View all metrics for a specific department by choosing one below.