The City of Lewisville is committed to accountability, open communication, and continuous improvement. This performance dashboard provides valuable data used in decision making regarding service delivery, management of resources, and policy recommendations and is also used as a tool for community dialogue related to City performance. In addition, these measures are used to evaluate progress made toward achieving the City's Priorities and the Lewisville 2025 Big Moves.
Performance metrics are derived through a variety of sources. City employees created meaningful operational performance measures that are queried in real time to provide ease in collection as well as up to the minute data. In addition, the City conducts an annual Resident Satisfaction Survey to gather resident's views of the quality of life and City provision in Lewisville. Other metrics show the City's awards and ratings by various professional associations.
You can view performance metrics a number of ways - by department, by City Priority and by Lewisville 2025 Big Move (on the purple row at the top of the screen). In addition, performance metrics are listed below, along with the goal and the current queried values. You can sort the list by value or metric name. Metrics meeting the goal easily are coded as green. Those that meet goal by a small margin are coded as a lighter color green, and those that are not meeting goal are seen as red. By clicking on the title of a metric, you can view additional information about that metric.
There are six Key Performance Indicators (KPI) showing on this page. These six can be changed, if desired. Click on the x in the top right of the KPI and a plus (+) sign will appear. Select the plus sign and a list of all KPIs will appear. You can add whichever KPIs you would like to view (up to 6) by selecting the title from the list of KPIs.
This narrative can go away by selecting the X in the top right corner, thereby giving you more room to view the KPIs and list of metrics.