ITS is responsible for providing technology tools and solutions with quality customer service support for the organization to enhance operational efficiency.
Data shown represents a rolling 7-month period.
This metric displays the number of tickets our help desk receives per month.
This is a live metric, the current month will constantly be changing.
The different percentages of ticket request types. The majority of the tickets our support team receives are software related, following by various service requests.
This chart breaks down the percentage of ITS requests per department. Here we can see the majority of requests come from our Police Department, followed by the City as a whole (requests that impact multiple departments), and Public Services.