Embedded Files
ITS is responsible for providing technology tools and solutions with quality customer service support for the organization to enhance operational efficiency.
ITS is responsible for providing technology tools and solutions with quality customer service support for the organization to enhance operational efficiency.
The following charts in this section show ticket activity in the last 180 days totaled and grouped by requesting department, current workload of open tickets, and the overall distribution of tickets within the department.
This section details the current workload of tickets broken down by requesting departments and their statuses.
We also show the number of unresolved tickets at the end of each day over the past 30 days.
Here we show the distribution of unresolved tickets within the department and their current statuses.
Projects Report Charts
Projects Report Charts
Site Visits
Site Visits
Daily users show the number of unique people who have visited each site. If the same person visits a site 5 times this is counted as a single user.
Sessions show the total visits per day, regardless of if the same person is visiting the site multiple times per day.
Deployments
Deployments
Every year the IT department deploys new and replacement devices. The following metrics show the number of devices deployed so far for the current fiscal year, the number left to be deployed, and the total devices to be deployed.
Deployed Devices / Total Devices to be Deployed
Status of 'Ready to Deploy' / Devices Left to be Deployed
The above metrics do not include any deployements that have the status of 'CANCELED'
The following charts further break down new and replacement devices according to their current deployment status, as well as the percentage of each item according to status.
Canceled items are included in each of the following charts.
Most metrics are updated daily
Page updated
Report abuse