Information Technology Metrics

ITS is responsible for providing technology tools and solutions with quality customer service support for the organization to enhance operational efficiency.

This metric displays the number of tickets our help desk receives per month. 

This is a live metric, the current month will constantly be changing.

Source Dataset (webpage) (csv)

The different percentages of ticket request types. The majority of the tickets our support team receives are software related, following by various service requests.

Source Dataset (webpage) (csv)

The percentage of tickets that are incidents (an unplanned outage of some kind) or service requests.

Source Dataset (webpage) (csv)

This chart breaks down the percentage of ITS requests per department. Here we can see the majority of requests come from our Police Department, followed by the City as a whole (requests that impact multiple departments), and Public Services.

Source Dataset (webpage) (csv)

Staffing Levels

Showing full time positions only

Most metrics are updated daily