Public Services Metrics

The goals of this department are simple to state and challenging to achieve. They focus our efforts on the elements that constitute our existence; the infrastructure, our customers, and our staff. 

_________________________________

To provide a valued and well maintained infrastructure

To provide superior water, sewer, and their support services to meet the needs and expectations of the citizens of Lewisville

To deliver responsive, exceptional customer service

To honor and invest in each team member

Service Requests

Service Requests (SR) submitted by the public for varying issues between street, traffic, water and sewer

Solid Waste

Source Dataset (webpage) (csv)

These charts show the breakdown of the amount of different service request types under each division

Service Requests Initiated Online

The percentage of service requests that are initiated through ourLewisvilleTX

Percentage of Requests per Division

Over the past 365 days, the percentage of service requests per division. 

Source Dataset (webpage) (csv)

Source Dataset (webpage) (csv)

Above shows the breakdown of the number of service requests per month by division. 

To the left we have the total number of service requests across Sewer, Solid Waste, Streets, Traffic, and Water over the past year by month.

Source Dataset (webpage) (csv)

Source Dataset (webpage) (csv)

Avg. Number of Days to Close a Service Request

Here we can see the average number of days it takes to close a service request in each division over the past year. 

The Solid Waste division deals with trash and recycling. Many of those requests have to do with stolen trash cans, skipped houses on pickup days and more. 

Source Dataset (webpage) (csv)

Days to Complete Pothole Requests

The average number of days to complete a pothole repair service request over the last rolling 30 days. This is calculated from the day the service request is submitted to the day the work order is completed.

On the right you can see the pothole repair service requests that have been put in over the past 30 days and how long each of them took to close. 

Source Dataset (webpage) (csv)

Takes into account labor, material, equipment, and permit costs.

Days to Complete Traffic Signal/Sign Request 

Calculating the average number of days to complete a Traffic Signal or Traffic Sign repair request over the last 30 days. This is calculated from when the request was first submitted to when the resulting work order was completed.

Some service requests may take longer to close than others due to timing, as well as availability of resources and materials before the request can be completed.

Source Dataset (webpage) (csv)

Work Orders

Work Orders (WO) detail the work done to fulfill a submitted Service Request

Percentage of Street Work Order Types

Source Dataset (webpage) (csv)

Street Maintenance Division is responsible for maintenance of the City owned streets, sidewalks, alleys, screening walls, bridges, guardrails, creek channels, and drainage systems. 

Percentage of Traffic Work Order Types

Source Dataset (webpage) (csv)

Traffic Operations Division is responsible for providing safe and efficient movement of traffic by effectively maintaining traffic signals, roadway lighting, traffic signs, and markings. 

Percentage of ULM Work Order Types

Source Dataset (webpage) (csv)

ULM Division is dedicated primarily to the maintenance and repair of water and sewer mains.

These charts show the breakdown of the amount of different work order types under each division. Each division has work orders that are more prominent than others.

Avg. Number of Days to close a Work Order

The chart to the right shows the average number of days for a work order in each respective division to close. 

Time to close is calculated from the start to finish date of the work order.

ULM includes water and sewer service requests.

Source Dataset (webpage) (csv)

Source Dataset (webpage) (csv)

Here we can see a breakdown of the number of work orders we get per month and of those work orders how many of them come from which division.

Source Dataset (webpage) (csv)

Source Dataset (webpage) (csv)

Sidewalk Repairs

The total cost of sidewalk repair work orders and the total linear feet of sidewalk repairs done so far over the past year.

Source Dataset (webpage) (csv)

Percent of Fire Hydrants in Service

Source Dataset (webpage) (csv)

Staffing Levels per Division

Showing full time positions only

Most metrics are updated daily