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The mission of the Lewisville Public Services Department is to provide valued, well maintained, and sustainable infrastructure, and to deliver responsive, exceptional customer service.
The mission of the Lewisville Public Services Department is to provide valued, well maintained, and sustainable infrastructure, and to deliver responsive, exceptional customer service.
To provide a valued and well maintained infrastructure
To provide superior water, sewer, and their support services to meet the needs and expectations of the citizens of Lewisville
To deliver responsive, exceptional customer service
To honor and invest in each team member
Service Requests
Service Requests
Service Requests (SR) submitted by the public for varying issues between street, traffic, water and sewer
These charts show the breakdown of the amount of different service request types under each division
Service Requests Initiated Online
Service Requests Initiated Online
The percentage of service requests that are initiated through ourLewisvilleTX.
Percentage of Requests per Division
Percentage of Requests per Division
Over the past 365 days, the percentage of service requests per division.
Days to Complete Pothole Requests
Days to Complete Pothole Requests
The average number of days to complete a pothole repair service request over the last rolling 30 days. This is calculated from the day the service request is submitted to the day the work order is completed.
The average cost of a pothole repair - this takes into account labor, material, equipment, and permit costs.
Work Orders
Work Orders
Work Orders (WO) detail the work done to fulfill a submitted Service Request
These charts show the breakdown of the amount of different work order types under each division. Each division has work orders that are more prominent than others.
Most metrics are updated daily
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