Public Services Metrics
The mission of the Lewisville Public Services Department is to provide valued, well maintained, and sustainable infrastructure, and to deliver responsive, exceptional customer service.
To provide a valued and well maintained infrastructure
To provide superior water, sewer, and their support services to meet the needs and expectations of the citizens of Lewisville
To deliver responsive, exceptional customer service
To honor and invest in each team member
Service Requests
Service Requests (SR) submitted by the public for varying issues between street, traffic, water and sewer
These charts show the breakdown of the amount of different service request types under each division
Service Requests Initiated Online
The percentage of service requests that are initiated through ourLewisvilleTX.
Percentage of Requests per Division
Over the past 365 days, the percentage of service requests per division.
Avg. Number of Days to Close a Service Request
Days to Complete Pothole Requests
The average number of days to complete a pothole repair service request over the last rolling 30 days. This is calculated from the day the service request is submitted to the day the work order is completed.
The average cost of a pothole repair - this takes into account labor, material, equipment, and permit costs.
Days to Complete Traffic Signal/Sign Request
Calculating the average number of days to complete a Traffic Signal or Traffic Sign repair request over the last 30 days. This is calculated from when the request was first submitted to when the resulting work order was completed.
Some service requests may take longer to close than others due to timing, as well as availability of resources and materials before the request can be completed.
Work Orders
Work Orders (WO) detail the work done to fulfill a submitted Service Request
These charts show the breakdown of the amount of different work order types under each division. Each division has work orders that are more prominent than others.
Avg. Number of Days to close a Work Order
The chart to the right shows the average number of days for a work order in each respective division to close.
Time to close is calculated from the start to finish date of the work order.
ULM includes water and sewer service requests.
Here we can see a breakdown of the number of work orders we get per month and of those work orders how many of them come from which division.
Percent of Fire Hydrants in Service
Most metrics are updated daily