Code Enforcement Metrics

The Code Enforcement Division proactively investigates, tracks, and coordinates zoning and code cases in the City of Lewisville. Their goal is to ensure code compliance by educating and communicating clearly with the public to create a Lewisville everyone can enjoy.

More about Code Enforcement here.


Code Enforcement Case Trends

The line chart to the right compares case trends of the current fiscal year against the previous fiscal year. Case rates tend to decline during the colder winter months and increase during the warmer spring and summer months.


This chart updates daily.


Case Types Opened

in the past 30 days

The chart to the left shows the types of violation cases trending in the past 30 days. The most popular individual categories are displayed. The other less popular categories are grouped together as "Other" and include cases such as pool fence maintenance and lawn trimmings.


This chart updates daily.

Percentage of Officer-Initiated Cases

Over the past 30 days, this is the percentage of cases located and initiated by a Code Enforcement Officer during the patrol of neighborhoods. Officer-initiated cases are an essential part of the City's initiative to proactively enforce codes and ordinances in order to maintain a high standard of living for our community.

Ideally, the goal is for 90% of cases to be officer-initiated, but a sudden influx of complaints can reduce this number. For example, an increase in watering restriction complaints during the summer will increase the number of complaint-initiated cases. Pursuing complaint-initiated cases requires staff time, which can affect an officer's ability to proactively patrol neighborhoods.

Compliance Rate without Enforcement Actions

Lewisville's code enforcement program prioritizes voluntary compliance. This means that code officers strive to resolve cases without the use of enforcement actions, such as citations. The percentage displayed to the right shows the rate of compliance achieved without enforcement actions in the last 30 days.

Compliance After One Notice

The graph to the left displays the rate of compliance after one notice over the past two fiscal years. A singular notice includes a doortag or a letter. Reaching compliance as quickly as possible is essential to ensuring violation cases are closed quickly and a high standard of living is maintained in the community. Cases that require more time to reach compliance consume staff time and resources

This data updates daily.

Average Number of Days to Close Cases

Based on cases closed in the past 30 calendar days


The time it takes to close a case depends on several factors, including the severity of the case, the violator's ability to reach compliance, and the negotiation of remediation timelines. To ensure due process, cases begin with violation notices, and violator's are given reasonable time to respond to and correct a violation. Lewisville's code enforcement program prioritizes voluntary compliance, so every reasonable effort is made to correct a violation before a citation is issued. Cases that require the use of a hired service, such as fence repair or a tow truck for inoperative vehicles, may take longer to resolve.

Read about the top six myths of code enforcement here.

Fence Maintenance Violations

calendar days to close

Inoperative Vehicle Violations

calendar days to close

Unsightly Material Violations

calendar days to close

Grass and Weeds Violations

calendar days to close

Tree Trimming Violations

calendar days to close

All Case Types

calendar days to close


Average Case Duration

The graph to the left displays the monthly average case duration of the current and previous fiscal years. Average case duration can fluctuate depending on the types of violations occurring and other events affecting operations. FY22 monthly duration averages trended at or below 20 calendar days.

This chart updates daily.

Single Family Rental Inspections

The chart above displays the number of single family rental (SFR) inspections conducted by code officers in the last 12 months. Reinspections are required if a code violation is found, and the small number of reinspections evidenced in the chart above indicates that most SFR inspections do not incur code violations.


This chart updates daily.

Single Family Rental Violations

The graph above displays the types of violations incurred at single family rental locations in the last year. Relative to the total number of single family rental locations in the city, violations for these properties tend to be infrequent, and most of those violations tend to be for grass & weeds and unsightly material.


This chart updates daily.

Multi-Family Inspections

Top Failing Items

The chart to left shows the top failing inspection items documented during annual inspections of Lewisville's apartment complexes. To ensure complexes are maintaining an acceptable standard of living for Lewisville's renter population, multifamily inspectors conduct annual inspections at every property to check fire and life safety systems, the integrity of the building, as well as the functionality of plumbing, electrical, and A/C systems.

Satisfaction with Code Enforcement

70%

Percent of annual resident survey respondents answering excellent or good in regards to the services the City offers with Code Enforcement.

GOAL: >70%

Staffing Levels per Division

Showing full time positions only

Most metrics are updated daily.