Code Enforcement Metrics

The Code Enforcement Division proactively investigates, tracks, and coordinates zoning and code cases in the City of Lewisville. Their goal is to ensure code compliance by educating and communicating clearly with the public to create a Lewisville everyone can enjoy. 

More about Code Enforcement here.


Code Enforcement Case Trends

The line chart to the right compares case trends of the current fiscal year against the previous fiscal year. Case rates tend to decline during the colder winter months and increase during the warmer spring and summer months.


Source dataset (webpage) (csv)

Case Types Opened 

in the past 30 days

The chart to the left shows the types of violation cases trending in the past 30 days. The most popular individual categories are displayed. The other less popular categories are grouped together as "Other" and include cases such as pool fence maintenance and lawn trimmings.

Source dataset (webpage) (csv)

Percentage of Officer-Initiated Cases

Over the past 30 days, this is the percentage of cases located and initiated by a Code Enforcement Officer during the patrol of neighborhoods. Officer-initiated cases are an essential part of the City's initiative to proactively enforce codes and ordinances in order to maintain a high standard of living for our community. 

Ideally, the goal is for 90% of cases to be officer-initiated, but a sudden influx of complaints can reduce this number. For example, an increase in watering restriction complaints during the summer will increase the number of complaint-initiated cases. Pursuing complaint-initiated cases requires staff time, which can affect an officer's ability to proactively patrol neighborhoods.

Source dataset (webpage) (csv)

Compliance Rate without Enforcement Actions

Lewisville's code enforcement program prioritizes voluntary compliance. This means that code officers strive to resolve cases without the use of enforcement actions, such as citations. The percentage displayed to the right shows the rate of compliance achieved without enforcement actions in the last 30 days.

Source dataset (webpage) (csv)

Compliance After One Notice

The graph to the left displays the rate of compliance after one notice over the past two fiscal years. A singular notice includes a doortag or a letter. Reaching compliance as quickly as possible is essential to ensuring violation cases are closed quickly and a high standard of living is maintained in the community. Cases that require more time to reach compliance consume staff time and resources

Past 30 Days Percent Compliance dataset (webpage) (csv)

Average Number of Days to Close Cases

Based on cases closed in the past 30 calendar days


The time it takes to close a case depends on several factors, including the severity of the case, the violator's ability to reach compliance, and the negotiation of remediation timelines. To ensure due process, cases begin with violation notices, and violators are given reasonable time to respond to and correct a violation. Lewisville's code enforcement program prioritizes voluntary compliance, so every reasonable effort is made to correct a violation before a citation is issued. Cases that require the use of a hired service, such as fence repair or a tow truck for inoperative vehicles, may take longer to resolve.

Read about the top six myths of code enforcement here.

Fence Maintenance Violations

calendar days to close

Source dataset (webpage) (csv)

Inoperative Vehicle Violations

calendar days to close

Source dataset (webpage) (csv)

Unsightly Material Violations

calendar days to close

Source dataset (webpage) (csv)

Grass and Weeds Violations

calendar days to close

Source dataset (webpage) (csv)

Tree Trimming Violations

calendar days to close

Source dataset (webpage) (csv)

All Case Types

calendar days to close

Source dataset (webpage) (csv)

Average Case Duration

The graph to the left displays the monthly average case duration of the current and previous fiscal years. Case duration is calculated from the day a case is opened to the day a case is closed. We've averaged all the case durations across each month to get a monthly average, which can fluctuate depending on the types of violations occurring and other events affecting operations. FY22 monthly duration averages trended at or below 20 calendar days.

Source dataset (webpage) (csv)

Monthly Inspection Workloads

In the chart to the left, we summed the monthly count of enforcement inspections and divided it by the number of full-time staffed officer positions. Despite fluctuating work volumes and staffing levels, maintaining a healthy workload balance among staff is essential to providing efficient, dependable service.

Updates on the first day of each new month

Single Family Rental Inspection Program

Single Family Rental Inspections

The chart above displays the number of single family rental (SFR) inspections conducted by code officers in the last 12 months. Reinspections are required if a code violation is found, and the small number of reinspections evidenced in the chart above indicates that most SFR inspections do not incur code violations.

Source dataset (webpage) (csv)

Single Family Rental Violations

The graph above displays the types of violations incurred at single family rental locations in the last year. Relative to the total number of single family rental locations in the city, violations for these properties tend to be infrequent, and most of those violations tend to be for grass & weeds and unsightly material.

Source dataset (webpage) (csv)

Multi-Family Inspection Program

Multi-Family 

Inspections versus Reinspections

The chart to the left shows the number of completed routine inspections and reinspections conducted per month for the last rolling 12 months. Inspectors log each building inspection separately, so each inspection displayed is a single building.

Source dataset (webpage) (csv)

Multi-Family Inspections 

Pass:Fail Frequencies

The chart to the right shows the number of passing and failing inspections per month for the last rolling 12 months. Inspectors log each building inspection separately, so each inspection displayed is a single building. The chart includes both routine inspections and reinspections.

Source dataset (webpage) (csv)

Multi-Family Inspections 

Top Failing Items

The chart to left shows the top failing inspection items documented during annual inspections of Lewisville's apartment complexes. To ensure complexes are maintaining an acceptable standard of living for Lewisville's renter population, multi-family inspectors conduct annual inspections at every property to check fire and life safety systems, the integrity of the building, as well as the functionality of plumbing, electrical, and A/C systems. 

Source dataset (webpage) (csv)

Multi-Family Complaint Inquiries

Multi-family complaint inquiries are triggered when a complaint is submitted to staff about a multi-family complex. The chart to the right shows the frequencies of complaints since the complaint form went live in January 2022.

Source dataset (webpage) (csv)

Rock Solid / ourLewisvilleTX App Requests

Rock Solid, also known as ourLewisvilleTX, is an online and mobile app that allows residents to submit requests and report concerns directly to staff. Building Services staff receive and investigate requests weekly.

Source dataset (webpage) (csv)

Most metrics are updated daily