City of Lewisville

Performance Metrics

Welcome to the City of Lewisville's Performance Metrics portal where we show you live data to determine if we are providing the level of service expected by our residents

Transparency

The metrics platform is a city-wide transparency initiative. The following are the links to department-specific transparency efforts:

Police - Finance

Public Safety

The city's top priority is the safety of the public. Safety takes many forms including police, fire and EMS, plus health inspections, water quality (Lewisville treats and distributes its own water) and sewage treatment.

Police Response Time to Priority 1 Calls

Fire Response Time

EMS Response Time

Parks & Recreation

Across all age groups, greater access to parks is associated with lower body mass index and reduced risk or obesity. Children's use of neighborhood parks increases by 400% when parks are closer to home. Our goal as a City is to provide parks within a 10 minute walk for all citizens.

Race/Ethnicity

Age

Income

Keeping Neighborhoods Maintained

A quality city has a look and feel that makes you want to live there and do business there. In Lewisville, we measure our ability to efficiently fix street problems, sidewalk issues, and enforce codes.

Code Enforcement Violations Map

Violations

Street / Sidewalk Repairs

Work Orders - Past 30 Days

Street / Sidewalk Repairs

Statuses - Past 30 Days

Street and sidewalk issues are reported by residents and city staff. The map above shows street and sidewalk service requests that were reported in the past 30 days. They are colored based on whether they were addressed within the goal time. Though projects are evaluated for public safety immediately, some projects not found to be a danger to public safety are placed 'on hold' to include in a larger project for efficiency and cost effectiveness. To view the current streets and sidewalks projects, see the Capital Improvement Dashboard below.

Certificate of Occupancy

Certificates of Occupancy assist the City protect our citizens by requiring notification of a change in occupancy of a building, or structure, including construction on existing buildings. A new Certificate of Occupancy is required for: Change of ownership, Change of tenant, Business name change, Change of use, New constructions, and Existing building enlarges/altered. These requirements apply to ALL commercial projects. The map and list above show businesses issued a Certificate of Occupancy within the last TWO MONTHS. Select the SEARCH icon above the list to search for business issued a Certificate of Occupancy within the last SIX MONTHS. Follow this link for more information about Certificates of Occupancy.

Development Activity Report

On any given day, multiple development projects continue in the City. They include new development, zoning changes, expansions, and more. This tool provides details on current and recently completed construction projects including type and status. For more detailed information and definitions for project types and statuses, please visit the City's Development Activity Report page.